Royale FAQ: Provided by Your Transit Agency
We’ve partnered with transit agencies to offer Royale for free to all their riders. Check out a complete list of participating agencies. If your transit agency is not providing free Royale upgrades, learn more about how you can subscribe to Royale by purchasing it directly in the app.
General information
- My transit agency is giving its riders a free upgrade to Royale. What does that mean?
- What features do I get with Royale?
- Will Royale feel different from how Transit works now?
- Am I eligible to be upgraded to Royale by my transit agency?
- How can I upgrade to Royale?
- Which transit agencies upgrade their riders to Royale?
Troubleshooting
- Why is my Royale upgrade ending / expiring?
- I don't see my Royale upgrade in the app.
- My agency provides Royale for free but I already have a paid subscription.
- Does Royale give me a free bus pass?
- Do I need an account to use Royale?
- Do I need to upgrade to Royale?
General information
My transit agency is giving its riders a free upgrade to Royale. What does that mean?
Royale is the premium version of Transit, which gives you access to extra features like unlimited transit schedules, more trips, and custom themes and icons. If you see a message about a free upgrade in the app, that means your local transit agency has partnered with Transit to provide a group subscription for everyone riding transit in your city – so you and other riders get an upgrade to Royale, at no extra cost. 
For more information about why Transit launched a subscription service and why we partnered with transit agencies to bring it to riders, you can read our blog post here.
What features do I get with Royale?
By upgrading to our premium version, Transit Royale, you get access to every feature you’re used to. And a lot more. Including…
- All transit lines: Look up future departure times, track vehicles, and more, for any transit line.
- More trips: Expand the number of trip results when you use the trip planner.
- Unlimited transit schedules: Want to look up the schedule of next week’s bus? Now you can.
- GO celebrity status: Create the perfect alter ego when you ride — you can choose your own emoji and a nickname to climb up the leaderboards when you use GO.
- Custom themes: Make Transit feel more like, well, YOU! Customize your app icon, and the app colour scheme when you use Transit.
- More iconic icons: Unlock 20+ new icons to mark your favourite places, so they feel more personal and quirky — not just like pins on a map.
Will Royale feel different from how Transit works now?
No! For functions like trip planning and checking departures, Royale looks and feels almost exactly the same as before. Royale also introduces new, optional features like GO leaderboards and in-app theme options to customize Transit on your device. For a full breakdown of the features included with Royale, see the previous section!
Am I eligible to be upgraded to Royale by my transit agency?
To be eligible for agency-provided Royale, you must regularly use the transit services of a participating agency. You can check the list of participating agencies here.
If your agency does not partner with Transit to provide Royale to its riders, you won’t be eligible. We encourage you to contact your transit agency if you’d like them to provide Royale in the future! We’re always looking to partner with new agencies.
How can I upgrade to Royale?
Open Transit and scroll through the list of routes on the Main Screen. If you’re a frequent rider, you should be granted Royale automatically in the next couple of days. A message will pop up to inform you of your new status.
Can't wait to be Royale? Email us directly through the app, and we will get you sorted! 
Which transit agencies upgrade their riders to Royale?
Troubleshooting
Why is my Royale upgrade ending / expiring?
Most of the time, this happens because Transit automatically detects that you’re no longer a regular rider with a participating transit agency. This could happen if you stop using Transit on your commute or you start riding with a different transit agency.
Rest assured: once you start riding with a participating agency again, Transit will automatically upgrade you to Royale.
It’s also possible that your agency has stopped partnering with Transit to provide free Royale to its riders. You should see a message about this in the app if it’s the case. Otherwise, you can always check the list of participating agencies to see if yours is on the list.
If your Royale upgrade is expiring and you think it’s a mistake, send us an email and we’ll investigate!
I don't see my Royale upgrade in the app.
First, check to make sure your local transit agency partners with Transit to give free upgrades to Royale to its riders. If not, you won’t be eligible for an upgrade to Royale.
Second, make sure you’re signed into your Transit account. Here’s how.
Finally, if you’re signed in and you’ve checked that your local transit agency partners with Transit to upgrade its riders to Royale, scroll through the list of routes on the Main Screen a couple times. If you’re a frequent rider, you should be granted Royale automatically within the next few days.
If you’re still not seeing your Royale upgrade, send us an email and we’ll take a look.
My agency provides Royale for free but I already have a paid subscription.
You can keep your current subscription until the end of its coverage, and after this, your agency's free Royale coverage will take over. Don't want to wait? No problem - you can swap out your paid subscription for agency-provided Royale. Here are the steps to follow:
- First, you'll need request a refund for your paid Royale subscription via the App/Play store. Please note that the refund amount will be prorated based on how long you've had the subscription.
- For iOS/App store: Request a refund for apps or content that you bought from Apple.
- For Android/Play store: You can use this link and follow the instructions within 48 hours of purchase. If it's been more than 48 hours and you can't get a refund, send us an email and let us know what email address you used when subscribing. We'll grant your refund manually.
- Once you've been refunded, keep using Transit and your agency's free Royale coverage will activate automatically in the next couple of days.
Does Royale give me a free bus pass?
No, Royale does not give you access to free or reduced fare bus passes. Please contact your local transit agency directly to learn more about tickets and fares in your area.
Do I need to create an account to use Royale?
It’s not required. All of the features of Royale (as well as all of Transit’s core features) do not require an account. However, to make payments in the app, like for mobile ticketing or bikeshare, you’ll need to create a Transit account.
We suggest creating a Transit account to save all of your favourite routes and locations in case you switch devices in the future. Having a Transit account is the easiest way to pick up where you left off on your previous device.
You can read more about Transit accounts here.
Do I need to upgrade to Royale?
We highly recommend it! If you don’t claim your free upgrade to Royale, your current version of Transit will start to limit certain features that are only accessible through the subscription. There is no downside to upgrading and you will never be charged for the upgrade.