Manage your Transit Account

Having a Transit account makes it easier to use the app. You can save key information, access new transport services, and never lose your GO points.

Here's what this article covers:

Why create a Transit account?

Create a Transit account to...

  • Save app settings (such as home and work locations, or your pinned lines) so you pick up right where you left off with Transit if you get a new phone,
  • Back up your GO usage stats and hang on to those sweet, sweet, points — forever🏆,
  • Store payment information to easily buy transit tickets and bikeshare passes in new cities,
  • Other exciting features, coming soon...

    • Create an account

  • Tap the gear icon:
  • At the bottom of the screen, tap the white bar with the Transit logo:
  • Enter your email address.
  • Follow the steps to create an account.

    • Reset your password

    Warning: If you choose to reset your password, credit card information associated with your account will be removed and you will need to re-enter it. Try to remember your password before you proceed with the reset!
  • Enter your email address to sign in to your account.
  • Select Forgot your password? when you are prompted to enter your password then tap Send email:
  • On your phone, check your email for a message from Transit.
  • In the email, tap the Reset Password. The link will open in Transit.
    • Note: You will need to open the link on the phone on which you have Transit installed, within 30 minutes of receiving the email. The link won't work on a desktop or a laptop computer.
  • Follow the steps to reset your password and setup your payment details.
  • Remember your new password!

    • Sign out of your account

  • Tap the gear icon, on the top left-hand corner of the screen.
  • At the bottom of the screen, tap the green Transit bar:
    Note: If the bar at the bottom of the screen is not green, you will need to log in to your account first before requesting a deletion.
  • Select Sign out:

    • Delete your Transit Account

    If you want to remove your Transit Account and data, you can delete it from inside the app.
    Notes:
  • Accounts created when purchasing fares or other services through the app will not be deleted. Please refer to the second part of this section to learn about deleting accounts created with other services.
  • Once you delete your account, all of your saved settings, pinned lines, and payment details will be permanently deleted.
    • To delete your Transit account:
  • Tap the gear icon, on the top left-hand corner of the screen.
  • At the bottom of the screen, tap the green Transit bar.
  • Select Delete account and then Delete:

    • You will then receive an email confirming the deletion of your account. If you have accounts with our partners, they will be listed in the email.

    When you buy a public transit or bikeshare pass from a partner in Transit, we create an account with that partner so you can access their service. If you wish to delete that account, you’ll need to contact the partner directly about their account deletion policy.
    Be sure to include the email address you used to create your Transit account. Some providers require you to send your request from the same email address used to access their services.

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