Get Help with your Tickets

If you have questions about your tickets, passes, or funds available in Transit, contact the customer service department of your local transit agency. They can access your account information and will be able to help.

Transit is able to send refunds for some transit systems, but not all. To see how to request a refund for a ticket, pass, or funds purchased in Transit, find your city or transit system in the list below.

Canada

Alberta

Banff, AB - Roam Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry
Calgary, AB - Calgary Transit:
- For refunds and general information: call 403-268-1969 or myfare@calgary.ca

New Brunswick

Saint John, NB - Saint John Transit:
- For refunds: see our Help page here
- For general information: call 506-658-4700 or email SJTransitCustomerService@saintjohn.ca

Ontario

Milton, ON - Milton Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry
Niagara Region, ON - Niagara Region Transit:
- For refunds and general information: call 1-833-678-5463 or submit an online inquiry

Quebec

Rimouski, QC - Société des transports de Rimouski:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry

Saskatchewan

Saskatoon, SK - Saskatoon Transit:
- For refunds and general information: call 306-975-3100

Yukon

Whitehorse, YK - Whitehorse Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 867-668-8396 or email transit.services@whitehorse.ca

United States

Arizona

Flagstaff, AZ - Mountain Line:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 928-779-6624

California

Avalon, CA - The Garibaldi:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (310) 510-0220
Bakersfield, CA - GETBus:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: email webcontact@getbus.org or submit an online inquiry
Banning, CA - Banning Connect:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 916-654-1987
Benicia & Vallejo, CA - SolTrans:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: leave a comment or access the help center here
Del Norte County, CA - Redwood Coast Transit Authority:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general info: call (707) 464-6400
Fairfield & Suisun, CA - FAST:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (707) 422-2877
Joshua Tree, CA - Basin Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: email comments@basin-transit.com
Kern County, CA - Kern Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 800-323-2396
Modesto, CA - The S:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 209-521-1274
Modesto, CA - Turlock Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (209) 668-5600 or submit an online inquiry
Napa Valley, CA - Vine Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry
Oakland, CA - AC Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry
Oxnard, CA - Gold Coast Transit District:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 805-483-3959
Palm Springs, CA - SunLine Transit Agency:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 760-343-3451
Redding, CA - RABA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 530-241-2877 or email raba@rabaride.com
San Bernardino, CA - Omnitrans:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (800) 966-6428 or submit an online inquiry
Santa Clarita, CA - Santa Clarita Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (661) 294-1287 or submit an online inquiry
Santa Monica, CA - Big Blue Bus:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 310-451-5444 or submit an online inquiry
Simi Valley, CA - City of Simi Valley Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (805) 583-6456 or submit an online inquiry

Colorado

Denver, CO - Bustang:
- For refunds and general information: call 1-800-900-3011 or submit an online inquiry
Denver, CO - RTD:
- For refunds and general information: call +1 303-299-6000 or submit an online inquiry
Sterling, CO - NECALG (Prairie Express/County Express Bus Service):
- For general information: call (970) 867-9409
- For refunds: submit an online inquiry here, or contact Transit directly here

Connecticut

Norwalk, CT - Norwalk Transit District:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (203) 852-0000 or email Info@norwalktransit.com

CT Transit:
- Hartford, CT: call 860-525-9181 or submit a comment.
- Meriden/Walllingford, CT: call 203-753-2538 or submit a comment.
- New Britain/Bristol, CT: call 860-525-9181 or submit a comment.
- New Haven, CT: call 203-624-0151 or submit a comment.
- Stamford, CT: call 203-327-7433 or submit a comment.
- Waterbury, CT: call 203-753-2538 or submit a comment.
- Refunds for all sectors of CT Transit: submit an online inquiry here, or contact Transit directly here

Florida

Jacksonville, FL - JTA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (904) 630-3181 or email customer-svc@jtafla.com
Miami-Dade County, FL - Miami-Dade Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: view contact options here
Naples, FL - Collier Area Transit (CAT):
- For refunds and general information: email rideCAT@colliercountyfl.gov
Tallahassee, FL - StarMetro: call +1 850-891-5200

Georgia

Savannah, GA - Chatham Area Transit Auhtority (CAT):
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: email info@catchacat.org

Illinois

Champaign-Urbana, IL - MTD:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry

Indiana

Lafayette, IN - CityBus of Greater Lafayette:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (765) 742-7433 or submit an online inquiry

Iowa

Iowa City, IA - 380 Express:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (319)-362-0375 or email info@380express.com

Kansas

Manhattan, KS - Flint Hills Area Transportation Agency (aTa Bus):
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry

Kentucky

Bowling Green, KY - GO BG Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (270) 782-3162

Louisiana

New Orleans, LA - RTA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 504-248-3900, email comments@norta.com, or submit an online inquiry

Maryland

Columbia, MD - RTA Central Maryland:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 1-800-270-9553, email RTAmobilityservices@transitRTA.com or submit an online inquiry

Michigan

Ann Arbor, MI - The Ride:
- For refunds and general information: submit an online inquiry
Kalamazoo, MI - Kalamazoo Metro:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (269) 337-8222 or submit an online inquiry
Lansing, MI - CATA:
- For refunds within 10 minutes of purchase: see our Help page here
- For all other refunds and general information: call 517-394-1000 or submit an online inquiry

Minnesota

Albert Lea, MN - SMART (Southern Minnesota Area Rural Transit):
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 855-762-7821 or submit an online inquiry
Duluth, MN - DTA:
- For refunds within two hours of purchase: see our Help page here
- For all other refunds and general information: call 218–722-7283 or submit an online inquiry
Fergus Falls, MN - Otter Express:
- For general information: call 218-998-3002 or 1-866-998-3002
- For refunds: submit an online inquiry here, or contact Transit directly here
Mankato, MN - MTS:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry
Morrison, MN - Tri-CAP Transit Connection:
- For general information: call (320) 251-1612 or 1-888-765-5597, submit an online inquiry, or email at general@tricap.org
- For refunds: submit an online inquiry here, or contact Transit directly here
Rochester, MN - Rolling Hills Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 1-800-528-7622 or email rhtbus@semcac.org

Missouri

Springfield, MO - The Bus:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (417) 831-8782 or submit an online inquiry
St. Louis, MO - Metro:
- For refunds and general information: call 1-314-982-1406 or 1-618-271-7879, or email customerservice@metrostlouis.org

Nevada

Las Vegas, NV - RTC:
- For refunds and general information: call 1-800-228-3911 or submit an online inquiry
Southern Nevada, NV - RTC:
- For refunds and general information: call 1-702-228-RIDE (7433) or submit an online inquiry

New York

Buffalo, NY - NFTA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 1-716-855-7211 or email info@nfta.com
Nassau County, NY - NICE Bus:
- For refunds and general information: submit an online inquiry
Rochester, NY - RTS:
- For refunds and general information: submit an online inquiry

North Carolina

Burlington, NC - Link Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 336-222-5465

Ohio

Columbus, OH - COTA:
- For refunds and general information: call 614-228-1776 or submit an online inquiry
Dayton, OH - Dayton RTA:
- For refunds and general information: call (937) 425-8300 or email customerservice@greaterdaytonrta.org
Agencies participating in EZ Fare:
- Akron, OH - METRO RTA: call 1-330-762-0341 or 1-800-227-9905
- Butler County, OH - BCRTA: call 1-513-785-5237 or 1-855-42-BCRTA, or email request@butlercountyrta.com
- Canton, OH - SARTA: call 1-330-477-2782 (opt #2)
- Cincinnati, OH - Cincinnati Bell Connector: call 1-513-632-7699 or email customerservice@go-metro.com
- Cincinnati, OH - TANK: call 1-859-331-8265 or email info@tankbus.org
- Cincinnati and Hamilton County, OH - GO Metro: call 1-513-632-7575 or email customerservice@go-metro.com
- Cleveland, OH - GCRTA: call 216-356-3700
- Kent, OH - PARTA: call 1-330-678-7745
- Lake County, OH - Laketran: call 1-888-525-3872 or email laketran@laketran.com
- Medina County, OH - MCPT: call 1-330-723-9670 or 1-844-722-3800, or 1-800-750-0750 (TDD)
- Sandusky, OH - STS: call 1-419-621-8462
- Toledo, OH - TARTA: call 1-419-243-RIDE (7433); TTY users should contact 7-1-1 or 1-800-750-0750
- Youngstown, OH - WRTA: call 1-330-744-8431 or 1-877-845-9782
- Zanesville, OH - SEAT: submit an online inquiry
- Refunds for all EZ Fare agencies: reach out to the transit system or agency directly

Oklahoma

Oklahoma City, OK - EMBARK:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 405-235-7433

Oregon

Astoria, OR - Sunset Empire Transportation:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 503-861-7433 or email questions@ridethebus.org
Hood River City, OR - Columbia Area Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call +1 541-386-4202

Pennsylvania

Allentown, PA - LANTA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 888-253-8333 or submit an online inquiry
Harrisburg, PA - rabbittransit, Capital Region:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general info: email info@cattransit.com or submit an online inquiry
Pittsburgh, PA - PRT:
- For refunds and general information: call 412-442-2000 or submit an online inquiry
York, PA - rabbittransit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: email info@rabbittransit.org or submit an online inquiry

South Carolina

Charleston, SC - CARTA:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: email askcarta@ridecarta.com or submit an online inquiry
Columbia, SC - The COMET:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: submit an online inquiry

Tennessee

Kingsport, TN - Kingsport Area Transit Service:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (423) 224-2613
Knoxville, TN - KAT:
- For refunds and general information: call 865-637-3000 or submit an online inquiry

Texas

San Antonio, TX - Via:
- For refunds within two hours of purchase: see our Help page here
- For all other refunds and general information: call (210) 362-2020 or submit an online inquiry

Utah

Salt Lake City, UT - UTA:
- For refunds and general information: call (801) 743-3882, email rideuta@rideuta.com, or submit an online inquiry.

Virginia

Lynchburg, VA - GLTC:
- For refunds within 5 minutes of purchase: see our Help page here
- For all other refunds and general information: email Feedback@GLTConline.com or call 434-455-5080
Williamsburg, VA - WATA:
- For refunds and general information: call 757-220-5493, or email info@gowata.org

Washington

Clallam County, WA - Clallam Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call 800-858-3747 or email info@clallamtransit.com
Tacoma, WA - Pierce Transit:
- For refunds: submit an online inquiry here, or contact Transit directly here
- For general information: call (253) 581-8000 or submit an online inquiry

West Virginia

Charleston, WV - KRT:
- For refunds and general information: submit an online inquiry

Wyoming

Jackson, WY - START Bus:
- For general information and all other refunds: call 307-733-4521 or submit an online inquiry
- For refunds within 10 minutes of purchase: see our Help page here