Ask for Refund

⚠️ Warning: except for the six cities listed below, it’s not possible to request a refund for your ticket in Transit.

👉 Instead, please contact the transit agency you bought the ticket from directly: Get Help with your Tickets.

Bought the wrong ticket and need a refund? It is possible to request a refund of unused tickets for the following agencies:

Duluth, MN - within 5 minutes of purchase
Jackson, WY - within 10 minutes of purchase
San Antonio, TX - within 2 hours of purchase
Lansing, MI - within 10 minutes of purchase
Lynchburg, VA - within 5 minutes of purchase
Saint John, NB - if not used or expired

Note: If you have purchased tickets in other cities, please contact your local agency to request a refund.

Here's how to request a refund in Transit:

1. Tap the gear icon at the top left on the main screen:

2. Scroll down to find your agency under "Accounts":

3. Tap Transaction history:

4. Tap on the ticket you would like to request a refund for.

Warning: Make sure you're requesting a refund within the right amount of time. Here are the timeframes within which you can request a refund, depending on your agency:

Duluth, MN - within 5 minutes of purchase
Jackson, WY - within 10 minutes of purchase
San Antonio, TX - within 2 hours of purchase
Lansing, MI - within 10 minutes of purchase
Lynchburg, VA - within 5 minutes of purchase
Saint John, NB - anytime if not used or expired

5. Tap Ask for refund:

6. Confirm the amount you will be refunded by tapping on Refund at the bottom of the page:

7. You will then see a confirmation on your screen and receive an email stating that your refund was successful. The ticket will appear as refunded in your transactions history and you will no longer be able to activate the ticket you have requested a refund for: