Contact Transit

🤳 Contacting Transit:

The best way to contact us is from inside the app. Here’s how:

• Tap the gear icon at the top left of the main screen. 

  

• Scroll down to "Help center" and tap "Get support". 

  

• Tap "Contact us". 

  

• Tap the relevant option in the decision tree and follow the steps. Depending on the issue, you’ll be prompted to send an email to Transit support or consult a help page for instructions.

💁‍♂️ Help centre:

Our help centre has answers to most questions. Here’s a list of some of our most consulted articles, with information about how to use the app and solutions to common problems:

• How to use Transit: a quick start guide for using Transit.
• Transit troubleshooting guide: solutions to common issues.
• Plan a Trip from A to B: planning a trip in Transit.
• How to track departures on your transit line: understanding schedules, real-time departures, and cancellations.
• Purchase and activate tickets in Transit: select your city for instructions on purchasing and activating mobile tickets in Transit.
• Royale FAQ: Provided by your transit agency: answers to frequently asked questions about agency-provided Royale.

📩 Email Transit

You can also contact us by sending an email. Here's how:

• If you’re using a mobile device, please tap this link. Then compose your message and attach any relevant screenshots.
• If you can't access your phone at the moment, you can always email us at info+en@transitapp.com. Please note that we might require further information from you to investigate any issues.

Inquiries regarding tickets or fares purchased in the app are generally replied to within 3 hours when received during business hours. We read all the emails we receive.