Book on-demand transit online (MN only)
Riders in Minnesota who use Otter Express, ZIPS Paratransit, or Rolling Hills Transit and have an app version of 5.13.0 or higher can now book a ride online instead of calling to reserve one. Once you've tapped on "Request ride" from the home screen or an on-demand trip option from the trip planner, you'll see that the button at the bottom says "Book online" if you're in one of these areas --
Tap "Book online" to open the online booking portal. If it's your first time using it, you'll need to create an account and fill out some basic personal details. Otherwise, you can sign in using the link at the bottom of the popup.
Once your account is created, you'll be able to confirm your "Depart At" or "Arrive By" time as well as your pick-up and drop-off locations. When you submit the trip request, its status will appear as "Pending" until reviewed and accepted by your transit agency, and will then change to "Booking Accepted".
Once your agency has confirmed there is a vehicle and driver that can fulfill your trip request, your trip status will change to "Booking Scheduled", and you'll now see a pickup time in the trip's details.
Should you need to cancel a ride, just select it from your list of upcoming trips, and tap the Cancel Trip button at the bottom left.
Please note that your bookings will not appear in Transit. If you'd like to view or cancel your existing bookings, tap your avatar icon at the top left corner of the home screen, scroll down to "Available services" and select your on-demand service. Then, tap "Manage bookings" from the popup.