Order Ridehail Services

Transit is about more than just bus times- you can also use the app for other forms of transportation: bikeshare, scooters, carshare and ridehail! See ridehail options nearby to quickly see how far away a driver is, or use the trip planner to compare all your options. Then book your ride right from within the app.

Pro tip: Our multimodal trip planner, Transit+, can help you find trips that combine ridehail with public transport and get you to your destination as quickly as possible. 

Here's what this article covers:

Order a Ride

Order a ride from the main screen

  • Find the ridehail card in the Nearby list:
    • Note: If you’re in Europe, this will look a bit different — all the options will be shown on the same card. 
  • Swipe to see the available ridehail options and approximate wait times for each service.
  • Tap the card showing the ridehail options. 
  • If you have favorites saved, the app will predict where you're going and plan your trip. You can then modify the trip.

    • Riding with Uber or Lyft? You'll be able to book and follow your ride right from inside the app! Make sure you select a destination before tapping Request [Operator].

    Once you've requested your ride, you can message your driver from the screen or even change the drop-off location!

    You can also minimize the ridehail trip in the same way you would minimize GO to explore other transit options:

    • If you are on Android, tap your phone's back button.
    • If you are on iPhone, swipe down from the top of the screen.

    Warning: You can also cancel a trip from this screen by tapping the X in the top-left corner of the ridehail screen. Cancellation fees may apply.   

    Riding with VIA, Ola, Riide, Heetch, Kapten? No need to set a destination - when you tap Request [Operator], you'll be directed to the ridehail app where you can book your ride.

    Order a ride from the Trip Planner

  • Plan a trip and locate the ridehail option in the trip planner: 
  • Tap the trip to choose your ride.
  • Tap Request [Operator].


    • Ridehail Services Supported in Transit

    These are the ridehail services we support in Transit. Tap on your operator to contact them: 

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