Get Notifications About Disruptions on Your Line

In select cities, you can stay on top of schedule changes, stop relocations, entrance closures, and other unexpected surprises by subscribing to service alerts for your most frequently used transit lines.

You can receive notifications straight to your phone when agencies publish alerts.

Here's what this article covers:

Check Service Alerts

  • When there is an active alert, you'll see a little triangle next to the line name or number. Tap the line to get more information.
  • Tap the alert banner to read the alert.
  • Swipe left/right on the line or in the alerts screen to check whether there are active alerts for the opposite direction.
  • If the alert is associated with a specific stop, you'll see a circle highlighting the affected stop on the map (red or yellow only). Tap the stop, then the callout to check alerts for the affected stop.

Pro tip: The color of an alert indicates how severe it is.

  • Red alerts indicate that there is significant disruption on the route or a stop is closed.
  • Yellow alerts indicate that there is mild disruption on the route or a stop has been moved.
  • Grey alerts indicate an upcoming disruption on the route or information about changes at a station or stop.

Entrance Alerts

Alerts for station entrances follow the same color pattern with relation to severity (indicated above) as other service alerts, to let you know if a station entrance is closed or if there's a problem.

Note: Station entrances are only shown in select cities.

Hide Individual Alerts

  • In the service alerts screen, tap the alert you want to hide then tap "Hide alert" from the popup menu.
  • To unhide an alert, tap "X hidden alert(s) (tap to view)".
  • Tap the alert, then tap "Unhide alert".

Subscribe to Service Alerts

  • On the main screen, select the line you're interested in, or search for the line you would like to receive service alerts for.
  • Tap on the alert banner to set up service alerts.

Commute hours are defined as 7 to 9 AM and 4 to 7 PM. If you choose "Commute hours only", you'll only receive push notifications for alerts that are published during those periods, during weekdays.

We know that not everyone commutes during the 9 to 5 time frame, so stay tuned for more flexibility in future updates!

Manage Service Alert Subscriptions

  • Tap the gear icon at the top left of the main screen.
  • Scroll down to the "My transit lines" section and tap the line you're interested in.
  • Tap "Service alerts" to manage your service alert notifications.
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