Get notifications about disruptions with service alerts

In select cities, you can stay on top of schedule changes, stop relocations, entrance closures, and other unexpected surprises by subscribing to service alerts for your most frequently used transit lines.

You can receive notifications straight to your phone when agencies publish alerts.

Here's what this article covers:

Check service alerts

  • When there is an active alert, you'll see a little triangle next to the line name or number. Tap the line to get more information.

  • Tap the alert banner to read the alert.

  • Swipe left/right on the line or in the alerts screen to check whether there are active alerts for the opposite direction.

  • If the alert is associated with a specific stop, you'll see a circle highlighting the affected stop on the map (red or yellow only). Tap the stop, then the callout to check alerts for the affected stop.

Pro tip: the alert color indicates how severe it is.

  • Red alerts indicate that there is significant disruption on the route or a stop is closed.
  • Yellow alerts indicate that there is mild disruption on the route or a stop has been moved.
  • Grey alerts indicate an upcoming disruption on the route or information about changes at a station or stop.

Entrance alerts

Alerts for station entrances let you know if an entrance is closed or other important information. These alerts follow the same color pattern as other service alerts to indicate severity (see above).

Note: Station entrances are only shown in select cities.

Hide individual alerts

  • In the service alerts screen, tap the alert you want to hide then tap "Hide alert" from the popup menu.
  • To unhide an alert, tap "X hidden alert(s) (tap to view)".

  • Tap the alert, then tap "Unhide alert".

Subscribe to service alerts

To subscribe to service alerts, simply pin the transit line you’d like to receive service alerts for — tap the pin icon and select during which hours you’d like to receive notifications.

If there’s an active alert on a line you’d like to receive service alerts for, you can tap on the alert banner to set up service alerts.

Customize when you’d like to receive service alerts

It’s now possible to specify during which hours (and which days) you’d like to receive service alerts for your selected lines. The default schedule is Mon-Fri: from 7 AM to 9 AM and 4 PM to 7 PM.

Tap "Add custom hours" in the service alerts screen to create a new custom notification schedule.

Pro tip: You can also tap the three dots next to an existing schedule and then tap "Edit".

Then, tap the grid to select during which times you’d like to receive notifications. Each square corresponds to one hour of one day. Days are listed at the top of the screen, and hours on the left.

Pro tip: Tap and drag to quickly select many hours at a time.

Once you’re done, tap "Save". You’ll see your newly created custom notification schedule selected on the service alerts settings page.

It will also appear as an option on the service alerts settings page for other transit lines. You can use the same custom notification schedule for multiple lines.

Edit or delete custom notification schedules

You can always go back and edit your custom notification schedule. Just tap the three dots next to the custom notification schedule and then tap "Edit".

Once you’re done making modifications, tap "Save". The custom notification schedule will update for all lines that have it selected.

You can also delete a custom notification schedule by tapping the three dots and then "Delete". Please note that if you delete a custom notification schedule, any transit lines associated with it will automatically be set to "Never" for notifications.

Manage service alert subscriptions

  • Tap the gear icon at the top left of the main screen.

  • Scroll down to "Favorites" and tap "Transit lines".

  • Then, you can tap the line you're interested in.

  • Tap the alert banner at the bottom of the screen to manage your service alert notifications.

Enable notifications for Transit in your operating system settings

To make sure you’ll receive notifications for service alerts on your selected transit lines, it’s important to authorize notifications for Transit in your phone’s operating system.

Transit will let you know if it detects that notifications are turned off in your operating system when you enable service alerts for a line and prompt you to open the settings page where you can turn them on.

You can also enable notifications for Transit by navigating to your system settings. Here’s how:

  • iOS:
    • Go to Settings > Notifications > Transit > Allow Notifications
    • or Settings > Apps > Transit > Notifications > Enable Notifications
  • Android (steps may vary by device):
    • Settings > Notifications > App notifications > Transit
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.